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Posted on SCAM.com:
This is such a scam. Cancel your credit card immediately because they will not respond to you, they will not refund your money, they'll just keep charging you. I had one over payment of the first $4.95 and knew I was probably screwed. I contacted them, received no response, and a month later was charged again by a slightly different company [BILLINGHLP.COM vs. BILLINGSVC.COM]. I now have to have my card canceled and the bank is doing an "investigation" before they refund my money. I don't know what type of investigation they do, but as long as I don't get charged again, I can live with it. The site was (for me too) fullreleases.com and the first two charges came from "BILLINGSVC.COM 2063579 US8006579" ($4.95, which I authorized, and $29.27 which I DIDN'T) and the second from "BILLINGHLP.COM PALMA DE" ($29.45). I don't see why they aren't shut down yet. Someone owns the site and has a static IP address and is charging us every time. It just doesn't seem like it should be that difficult with today's technology.
To BILLINGHLP.COM:
There are two unauthorized charges on my account (and I'm assuming there will be more based on this company's track record): "6881289 Eguidestore 2008-05-04 21:20:51" and "7569703 Eguidestore 2008-06-04 21:31:36" I authorized $4.95 and this company has charged me two more times in the amount of $29.27 and $29.45. This is illegal and I'm not the first to have this problem with them. I've contacted the company and they do not respond. Your site is just helping them commit fraud.
Cancelling my (unauthorized!) order through BILLINGHLP.COM:
This is fraud. I know fullreleases.com charged this and I did not authroize it. I authorized ONE charge and no more. I even read their ENTIRE terms of service and it mentioned nothing of additional charges.
Cancelling my 2nd (unauthorized!) order through BILLINGHLP.COM:
I have not authorized additional charges on my card. This company is not authorized to charge me for any "subscription" according to the Terms of Service that I agreed to. I read through them and they were only authorized to charge the initial $4.95. Period. The website was fullreleases.com (regardless of the company name) and it's just fraud. They don't respond to billing/support inquiries. They should all go to jail.
BILLINGHLP.COM's logo at the bottom of their site (note that they do not have a secure certificate available even though to log in, you must use your CREDIT CARD NUMBER:
"We are proud that our customers have come to trust us and we now have an excellent relationship with our client base, which we consider of vitalimportance." Yeah, they have an excellent relationship with the companies they help commit FRAUD!
July 15, 2008 3:25AM
As a follow-up, I sent more information (as proof that they were tricking me) to my bank and I'm pretty sure I won't get my money back, even though I didn't agree to anything by directfileaccess.com as I've never heard of them so I certainly didn't subscribe to ANYTHING with them. Now, my NEW credit card doesn't work after a month of emails and phone calls back and forth with my bank...they're all incompetent over there. :( I could go on and on about all the incompetent people they hire from India (not that all people in India are incompetent, just the cheap labor they hire to replace local support personnel :? ), but I'll save that for another post.
July 30, 2008 12:07PM
A side note to readers, if you've cancelled your credit card, go to billinghlp.com (or whatever your credit card charge says) and sign in with your credit card number and your email, and CANCEL all of your "subscription" orders. Then be sure to go to back and have fullreleases or directfileaccess remove you from their system/cancel your account. I don't know if cancelling your orders will stop the charges, so I would block your credit card, but this is just another thing that might help. Contacting billinghlp.com about the fraudulent charges is usesless...in my experience.
Comments (14)
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|71.37.30.221 |07-30-2008 20:01:22 miguelThese scumbags are using a different front called “fullaccess.com. Different
name, same rip-off. I got screwed out of $31.00 when I only authorized $4.25. I
have begun proceedings through my Mastercard account company. :(
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|86.31.35.234 |08-06-2008 20:36:37 Linda JonesPlease could everyoen who has been scammed by this company e-mail me. I can do
something about it. I am putting in a reprot to the FBI as they are American and
it is fraud. They scammed me or so they thought. I got my money back and proved
my account colsed etc...they verified that in e-mail...days later they took more
money out. This is out and out theft. Also under british law when buying
anything of the net you have 28 days for a full no quibble refund.I am also
getting this site url and web host closed down via the british authorities. They
stole from the wrong person. But to help with the FBI investigation I need as
many people with their stories as possible...particularly those who have e-mails
from the company.Unfortunatly for this scam company...I wont go away. I am
hoping you'll see my e-mail above if not then it is linda.jones70@virgin.
net
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|67.60.128.181 |08-29-2008 08:06:12 ShayI was also a victim of this scam. The billinghlp.com website and
fullreleases.com website have both been shut down. By calling 1-866-905-5126
they will give you a full refund(or so they say) on any charges..including the
4.95 charge for full releases.com with a confirmation number. Try this before
cancelling your credit card!!
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|83.34.152.85 |07-13-2008 00:37:04 markhI've suffered from this also after signing up to directfileaccess.com. My card's
fraud department have categorised it as a retail dispute and I am awaiting a
reply from directfileaccess customer support department.
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|86.18.241.167 |08-21-2009 19:02:33 MoizThanks guys, thanks a lot!!
i was about to purchase an account with them. Thanks for letting me know
Many many thanks.png "=)")
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|121.220.81.27 |07-16-2008 17:55:13 niki had the same experience as urs. they are the worst!! thank god my bank was so
efficient, they shut down my credit card asap and create a new one for me.
all hell with billinghlp.com and fullrelease.com!
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|122.162.59.59 |07-17-2008 23:16:41 Anurag SrivastavaI have also suffered similarly due to fullreleases.com, billinghlp.com and
directfileaccess.com
They also charged unathorized payments from my MasterCard.
I am planning to report the fraud to Police and Interpol and also taking legal
actions against the site and will call the compensation.
I need the support from everyone to track the spamming guys.
WARNING TO ALL READER, Never ever purchase any thing from fullreleases.com
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|208.127.49.170 |07-20-2008 16:51:32 WhemmerI had the same experience as Diana. These people are bogus! Thankfully, my c.c.
company is allowing me to challenge the charges and is going to credit me,
although I had to cancel the card and get a new one.
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|70.48.59.137 |07-21-2008 07:53:54 Phil SeligHi guys,
I fell prey to the same scam. I have had more success in making contact
however.
I sent an email through there online request form and received a link to the
following to track your orders
http://billinghlp.com/sup port/
I called my credit cards dispute resolution line and we were able to get in
touch with an agent through the following # 1-866-905-5126.
Despite the fact that I had cancelled my orders online, she said she would
cancel and refund and gave me confirmation numbers.
Her data base had me listed as purchasing anti-virus software and she had no
record of the order I.D. or product names listed on the previously mentioned
website.
I will continue to monitor my card, but I have the feeling I will be fighting
this to the end.
Hope this helps.
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|87.207.227.64 |07-22-2008 11:32:42 zbigniewPLMe too. I have to cancel my card after after one transaction.
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|58.105.202.113 |08-21-2009 19:04:11 JohnI'm another victim of Fullreleases. My bank knows about them and gave me an
immediate refund of the overcharges. But I may have to cancel the card unless
the site is shut down.
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|89.241.89.217 |08-21-2009 19:04:47 RayI 'signed up' for a one off charge of $4.95 to Direct File(Full Releases) which
then appeared as ?6.32 on my bank statement. I have now been charged ?31.77 by
them without my consent. I have cancelled my card but my bank informs me they
don't think I can go any further towards getting my money back. This is a total
scam which it appears we are unable to do anything about. It's not so much the
monetary value as the fact that these people can get away with it. I feel so
very angry about the whole thing and yet I am powerless to stop it short of
obviously putting a 'stop' on my card and getting a new one. That in itself is
annoying and totally inconvenient!
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